Privacy Policy

PRIVACY POLICY

Privacy Policy

Last Updated: February 7, 2025

Introduction

Welcome to Above & Beyond Tree Services (https://aboveandbeyondtree.com). We specialize in residential and commercial tree services in North Florida and surrounding areas.

Above & Beyond Tree Services values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information across our website and online services, including our SMS messaging system.

By using our website, signing up for our services, or opting into SMS communications, you consent to the practices described in this Privacy Policy.

National and International Compliance

Our website is hosted on servers located in the United States. If you are accessing this website from outside the U.S., your personal information may be transferred to the U.S. or other jurisdictions with different privacy laws. By using our site or submitting your information, you consent to this transfer.

Types of Information Collected

We collect personal information in the following ways:

  1. Direct Submission: When you provide information voluntarily via website forms, email, rental agreements, or third-party reservation systems.
  2. Transaction Data: When you make purchases, place orders, request information, or return/exchange items.
  3. Website Interaction: When you visit our site, interact with social media pages, or use mobile applications.
  4. Subscriptions & Notifications: When you sign up for emails, SMS updates, or social media alerts.
  5. Promotions & Contests: When you enter sweepstakes, respond to surveys, or participate in research groups.
  6. User Contributions: When you submit comments, suggestions, or other input.

Personal Data Collected

We may collect:

  • Name
  • Mailing address
  • Email address
  • Phone number
  • IP-based geographic location
  • Payment details (for transactions)

Registration & Subscriptions

Certain website features require registration, where we may request your zip code and other personal details. This helps us tailor our services and communications, such as:

  • Electronic Newsletters: Personalized newsletters based on your interests.
  • Promotional Alerts: Notifications about articles, promotions, and special offers.

You can update or opt out of these subscriptions at any time.

Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to improve your browsing experience and make our marketing efforts more relevant. This includes:

  • The pages you visit
  • The web address you came from
  • Browser/device/hardware information
  • Search terms and checkout processes

This data is aggregated and does not personally identify you.

Social Media Notifications

We may collect unique device identifiers (e.g., iOS device tokens, Windows Live IDs) to enable push notifications and mobile alerts. These IDs:

  • Are linked to a single device, not an individual
  • Help us track website interactions and deliver relevant updates
  • Do not contain personally identifiable information

How We Use Your Information

We use collected data to:

  1. Process orders, transactions, and service requests.
  2. Deliver coupons, newsletters, and promotional messages.
  3. Improve website functionality, store experiences, and marketing strategies.
  4. Conduct research, surveys, and analysis.
  5. Manage sweepstakes and contests.
  6. Prevent fraud and unauthorized access.
  7. Respond to law enforcement requests or legal obligations.

Sharing of Information

We do not sell, rent, or trade personally identifiable information with third parties, except:

  • With service providers assisting in business operations (e.g., payment processing, email services).
  • When required by law or to protect our rights, property, or safety.
  • In aggregated, non-personal forms with business partners for research.

Information from Public Forums

Any content shared on public forums (e.g., blog comments, social media posts) can be collected and used by others. Please exercise caution when sharing personal details in these spaces.

Security Measures

We implement industry-standard security protocols, including:

  • SSL Encryption: To protect data transmission.
  • Access Controls: To restrict unauthorized use.
  • Regular Audits: To identify and address vulnerabilities.

Despite these efforts, no data transmission over the internet is 100% secure. Use our services at your own risk.

SMS Messaging Terms & Conditions

By opting into our SMS messaging service, you agree to the following:

Data Collection

We collect your:

  • Name
  • Email address
  • Mailing address
  • Mobile phone number

Collected via:

  • Website contact forms
  • Email communications
  • Rental agreements
  • Third-party reservation systems

Data Usage

We use your data only for sending SMS updates, promotions, and service reminders.

Data Security & Retention

  • Your data is stored securely.
  • We retain your data only while you are subscribed.
  • You can request deletion at any time.

Messages & Data Rates

  • Your carrier may charge standard message and data rates.
  • Message frequency varies.

Opt-Out Policy

You may opt out anytime by:

After unsubscribing, you will receive a final confirmation SMS, and your number will be removed within 24 hours.

Help & Support

  • Text HELP for support.
  • You will receive a message with our phone number, email, and website for further assistance.

Non-Sharing Clause

Above and Beyond Tree Services LLC does not share, sell, or rent your mobile number or personal data to third parties for marketing.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal data.
  • Opt out of certain types of data processing.
  • Request a copy of the information we hold about you.

To exercise these rights, contact officemanager@aboveandbeyondtree.com or call 904-312-8255.

Changes to This Privacy Policy

This policy was last updated on [Insert Date]. We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and we encourage you to review it periodically.

Contact Information

For any questions or concerns, please contact:

Above and Beyond Tree Services LLC
📍 Address: 7260 Lennon St., Jacksonville, FL 32254
📧 Email: officemanager@aboveandbeyondtree.com
📞 Phone: 904-312-8255
🌐 Website: https://aboveandbeyondtree.com